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Shipping & Returns

Shipping


The majority of orders on PurpleBase are delivered the next day, if you place an order before 4pm Monday-Friday the chances are you will receive you order the next day, however we do not guarantee next day delivery. Deliveries can be made between 9 and 5 everyday of the week (excluding Weekends and Bank Holidays)

 

We use a number of different couriers to deliver our goods; the majority of orders will be delivered with Citylink, if require tracking information for your order please email us at sales@purplebase.co.uk and someone will contact you with tracking information

 

We have a number of warehouses that hold different products, therefore if you order several different brands you may receive to separate deliveries

 

Shipping Rates (UK)
0-2 Items £5
3-4 Items £9
5-6 Items £10.50
7-8 Items £13.50
9-10 Items £13.50
11-15 Items £15
16-20 Items £18.50
20+ Items Negotiable


Returns


The table below will tell you whether you are eligible for a return

 

  Working product in brand new condition and in original packaging Working product but marked, or incomplete Faulty product but otherwise in brand new condition Faulty product and marked, incomplete or not in its original packaging
Product returned/cancelled within 7 days of receipt You are entitled to a full refund Any reimbursement is entirely at our discretion You can return the item to us and we can give you a refund,credit note or replacement You are entitled to a replacement
Product returned/cancelled more than 7 days and less than 1 year after receipt At our discretion we may issue you with a credit note Any reimbursement is entirely at our discretion You are entitled to a replacement You are entitled to a replacement
The item is more than 1 year old We can't offer refunds on items of this age We can't offer refunds on items of this age Unfortunately we cannot replace items of this age We may offer a repair service Unfortunately we cannot replace items of this age

 

If you are eligible for a return and would like to request an RMA please Click Here

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